mM
mariosk M

1 reviews | Active since Jun 2016

16 Aug 2023, 11:51

Momentum Multiply- now irrelevant and useless

Momentum Multiply has been slipping for some time now. At first I found some value in this product, but lately I am finding there products and service irrelevant and useless. My weekly wins use to be able to use for fuel, no more. I tried using the Netflorist voucher for mother day, but didn't work. The only useful one now is Dischem, the rest is fast food vouchers you need minimum spend on... From a health platform rewarding your fitness achievements with fast food!?!? Really. I tried to purchase vouchers for Cycle Lab, and with Gold status i should recieve 15% discount, this too did not work. I got only 9%... After emailing them to query after 5 days there is still no feedback. Multiply and Momentum has been slowly declining and now Multiply is useless and worthless product t pay for. I do NOT recommend them and would advise you rather look elsewhere for a "Reward" program that is relevant and worthwhile.

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Replies (6)
Momentum (SA)
Momentum (SA)'s reply16 Aug 2023, 11:55
Official
Thank you for bringing your concerns to our attention. The matter has been escalated to the Multiply team for assistance and feedback.

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply16 Aug 2023, 12:40
Official
Our Multiply team has been trying to contact you but was not successful. Please provide us with your membership or identity number under a private reply. They will then assist and provide further feedback.

Thank you
mM
mariosk M's update16 Aug 2023, 13:46
Reviewer Update
They did get hold of me via the phone and promise to look into it now that I posted something publicly. Still waiting for "senior personnel" to contact me as they have the relevant case info...
Momentum (SA)
Momentum (SA)'s reply16 Aug 2023, 13:50
Official
Thank you
mM
mariosk M's update23 Aug 2023, 15:52
Reviewer Update
Update: to date nothing has been done and apart from a phone call to say sorry no resolution and even though this went to their escalations department, they made some empty promise to say they would try do something, nothing has happened. This is after a week...
Momentum (SA)
Momentum (SA)'s reply23 Aug 2023, 16:18
Official
Thank you for informing us and please accept our sincere apologies for the delays. 

The matter has again been escalated to Multiply team for urgent assistance and feedback.