JA
Johann A
1 reviews | Active since Jul 2016
20 Oct 2022, 15:05
momentum multiply not reachable to resolve problems
I have been using the Momentum app to log safe days on my current phone for years, I have had no problems. From 1 October 2022 the app does not record safe days, I have contacted momentum twice through the app and have had no response. Please can someone get back to me as I am losing benefits etc.
Helpful (0)
Replies (1)0
Replies (1)
Momentum (SA)'s replyOfficial
20 Oct 2022, 15:31Dear Mr. van Aswegen,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
Momentum (SA)'s reply20 Oct 2022, 15:31
Official
Dear Mr. van Aswegen,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
ND