LF
Liza F

1 reviews | Active since Jan 2023

03 Jan 2023, 10:42

Momentum Multiply, Multiply Money

Worst service ever. I've been struggling for almost a year to activate my account. I have received no benefits as yet. The app is useless and not working. I've contacted them via whatsapp, they told me I'm already registered. Turns out, I wasn't. I called them several times, they promise to call back.... but NEVER do. I even went to a health day fair where they had a info table, they were not even busy.. i was trying to explain to the guy what my problem was when he just gave me a paper and asked for my nr. and again.... promised to call me back.... he did not even listen to my problem. He never called back.. after I made it clear to him that i am irritated since the last two consultants did not call me back. It is like they are selling something that does not exist. Poor customer relations, poor service, poor communication.

Even the multiply money app does not work. I've tried activating that too. Do not waste your time.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply03 Jan 2023, 10:59
Official
Thank you for bringing your concerns to our attention. The matter has been escalated to the relevant department for assistance and feedback.

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply03 Jan 2023, 16:16
Official
Dear Liza

We received confirmation from the Multiply escalation team that they managed to resolve the enquiry and you will inform them if you need any further assistance.
Kind regards
NH