1 reviews | Active since Dec 2017
Momentum Multiply *** unable to link retail store cards
On 12 Nov 2020, I telephonically requested for reactivation of Momentum Multiply membership and was told that it will take about 24-48 hours for my membership to be valid again. I subsequently followed up after 3 days, but the status was still inactive, though I was assured it will eventually be updated on the system. So first weekend of December I went about to get my retail cards connected to Multiply. I was told at Dischem that my details are not in the system. So today the 7th December 2020 I called the Multiply helpdesk to assist with the linking of my store cards, only to be informed by the consultant that though my membership is reflecting active status, she is unable to link it on the system. I have already paid for my December premium, at this stage I've been left in the dark. This is frustrating guys.
We will arrange for a consultant from Multiply to contact you and assist with your enquiry.
Kind Regards
Debbi
We will arrange for a consultant from Multiply to contact you and assist with your enquiry.
Kind Regards
Debbi
On 08 Dec 2020 I installed the Multiply mobile app and logged in after resetting profile password. I tried to apply for the Dischem card and it returned error message stating that my Multiply policy is not active, so I do not qualify for this benefit. Same error when trying to link my Clicks store card. I spoke with Lebogang who assisted with app navigation and she advised that I escalate the error to Multiply support email, which I did.
Please check what is delaying my Multiply policy from being properly activated and what is required either from myself or from your process or systems perspective in order for it to be activated? What is the expected resolution time frame ?
Regards
Lerato
On 08 Dec 2020 I installed the Multiply mobile app and logged in after resetting profile password. I tried to apply for the Dischem card and it returned error message stating that my Multiply policy is not active, so I do not qualify for this benefit. Same error when trying to link my Clicks store card. I spoke with Lebogang who assisted with app navigation and she advised that I escalate the error to Multiply support email, which I did.
Please check what is delaying my Multiply policy from being properly activated and what is required either from myself or from your process or systems perspective in order for it to be activated? What is the expected resolution time frame ?
Regards
Lerato
Kind regards
CK
Kind regards
CK
Now for the review of their clients escalations process, Multiply has earned 5/5. Things were dealt professionally, the comms was on point with timely updates. Good brand experience on that front.
Now for the review of their clients escalations process, Multiply has earned 5/5. Things were dealt professionally, the comms was on point with timely updates. Good brand experience on that front.