momentum multiply making unathorised deductions on account of members

I have requested an explanation regarding the early deduction of my account and to date no one has responded. I have been a multiply member and gym member for a every long time now and really do not appreciate such treatment. The only thing I request that should be changed is my national membership to a specific gym membership only and that is should be effected on the 1st of February. Why would I paying on the 15th of January and again on the 9th of February does that make sense, unless if there is something I am missing. Whoever made that my debit order date who gave them permission because I certainly did not do such a thing. All my debit order go of on my pay day the 15th. i requested that some please explain to me who made this authorisation and till today i have not heard anything from you or even an acknowledgement that you have received my emails but all the other previous emails you have been acknowledging and responding to.

it seems that you are not so different from the government that everyone is quick to complain about. service delivery seems to be lacking on your side too.

and how can a specific gym membership be more then national membership come one momentum be transparent in you calculations.

Please do not blame the pandemic for such service because now my gym membership has been suspended because of incompetency.