SW
Sune W

1 reviews | Active since Aug 2012

11 Mar 2025, 10:17

Momentum Multiply loads *****ulant Health Assessment results

I am shocked at the lack of service received from Multiply. Since November 2024, I am struggling to get any form of assistance from Multiply.

A digital Health Assessment was loaded on my profile, however I did NOT do a digital Health Assessment as my device was not compatible.

They removed the Withings app without any warning, thus I could not finish my challenge that I was competing in.

I am not able to convert rewards to Health Returns due to their system malfunction which loaded a digital health assessment on my profile, which was not done by me.

I have been begging for assistance since November 2024, but all my emails are being ignored.

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply11 Mar 2025, 10:33
Official
Dear Sune,

Thank you for your posting and we sincerely apologise for the service received.

We have escalated your posting to a manager in the Multiply department for assistance and feedback.

Kind regards
NH