Momentum Multiply: lies and deceit

<p>I ordered a TomTom watch in December 2016 from Momentum Multiply. Upon opening the package I realised that it is not exactly the same product as pictured on their website. This watch came with an ugly strap that you need to wear in order to fully utilize the device. This information was omitted on the website. </p> <p> </p> <p>I immediately repacked everything and informed Multiply that I am not happy with the product and that I wish to return it immediately. I was told by Neil Barnard that I will have to wait until the Multiply shop opens in January to return the product and was promised the issue will be dealt with.</p> <p> </p> <p>On Monday 09 January Suresh Moodley told me to get the package ready as the courier will collect it by Wednesday 11 January. The courier never came. Instead I received an email from Momentum on Thursday 12 January stating that they refuse to accept the device back as it has been opened. They quoted TomTom's terms and conditions in the email and stated that TomTom will not accept opened items.</p> <p> </p> <p>I have written confirmation from TomTom that they do accept opended items back and that the terms and conditions supp**** by Momentum is not theirs. </p> <p> </p> <p>Orders placed on Momentum Multiply's online website is subject to the terms and conditions of the manufacturer. They state it is the client's responsibility to read these terms and conditions on the manufacturer's website. TomTom's terms and conditions are very clear in this regard and proof of Momentum's lies and deceit. It is a shame that TomTom had to get the blame. They were nothing but supportive during this whole ordeal.</p> <p> </p> <p>I feel I can no longer trust Momentum. I have requested them to supply me with a letter from TomTom where they refused to exchange the watch. This request was also ignored.</p> <p> </p> <p> </p>