Momentum Multiply is multiplying my problems

I am actually very irritated with Momentum Multiply. I signed up online last year November, got my card promptly in December, and was advised to call in to claim my free device.

Now that I want to claim my device they are making it so difficult for me. I have called their call center more than 4 times this year. I was given a link that does not work to claim my device. SO yesterday I decided to try theor WhatsApp contact, which was not helpful. Today, I spent 14 minutes being sent from pillar to post just to claim my device. It is very bad customer service, and as a new client who has been with you for 1 month, this does not inspire confidence at all. I have wasted time that I cannot get back...

I just want what I was promised...I want my device.