MOMENTUM MULTIPLY - ***********!!!

<p>On the 25 April 2016 both myself and my wife moved our Virgin Active gym memberships over to Multiply. Upon singing up we did our fitness assessment immediately which we were told would boost our 60% discount by a further 20% totalling it a 80% discount off the membership fee.</p> <p>However going forward i was allocated the 80% discount and my wife 60%, bearing in mind we both signed up and did our fitness assessment at the same time. This happened for 2 months, and i did query it on both which is when i was given different stories - based on her gym visits, or profiles were loaded at different times, etc. I received no rebate on this and let it slide as it was too frustrating to deal with *********** call centre staff.</p> <p>When it comes closer to the month end we receive and sms notifying us of the amount to be debited by multiply for gym fees. <br />To my amazement at the latter of September my wife and I received an sms "Multiply: Hi ASHLEY. You saved R500.00 this month on your gym! We will deduct the gym fee of R305.00 on ********** 1 based on your gym visits.”</p> <p>With the 80% discount app**** I normally pay R161. I gym between 22-28 times a month so i was baffled by this amount. Upon calling in and querying it i was told that Multiply has implemented a R500 cap on the discount structure. I queried as to why i was not notified in advance and was told that correspondence was sent out to all members - my wife nor myself received such.</p> <p>The agent was going to inspect and get back to me - no response. <br />I then sent an email to multiply on the 28 September and was advised they would investigate and get back to me in 24 - 72 hours.Its been 14 days with no response, i did follow up again on the 05/10/16 requesting an update but no feedback.</p> <p>• I’m upset at the fact that i was not informed about the fee structure change. <br />• The sms says based on my gym visits <br />• Their website still says upto 80% discount on gym fees at Virgin Active.</p> <p> </p>