Momentum Multiply - fasle and misleading advertising

I am lodging a formal complaint against Momentum Multiply being in breach of the consumer protection act and engaging is false and misleading advertising.

A couple weeks ago, when purchasing vouchers on Multiply online store, a pop up appeared at checkout asking if I wanted:

- the 20% discount upfront, or , - alternatively to have the 20% savings included in a “cashbacks payment wallet”.

Curious as to what benefits the wallet offered I investigated further and was happy to see that the wallet could be used as a payment method on the Momentum online shop. This would be the ONLY option that I would be interested in. Satisfied I could redeem on future purchases I decided to forego the discount upfront and save the money in the wallet.

This past Friday 12 October I went to make a purchase on the online store with the intention of using my balance in the payment wallet to offset a portion of the item’s cost. However, at checkout I was unable to find the option to use my cashbacks on payment. At this point I contacted the call centre and they looked into it for me. A couple hours later I was informed that this functionality was not yet operational. However no warning is provided to customers stating so. Furthermore the person said they could no longer assist me in the matter as they were in the Visa card section and my complaint would need to be forwarded to Momentum. I requested to be copied in in the e-mail thread but I was told this was not possible. I requested a line manager to call me. I am still waiting on that call.

I have subsequently returned to the website to check, yet despite my complaints no note has been added indicating this option is not yet available. Now my money is stuck in some cyber black hole and I can’t not access it. Had I known this was not operational I would never have elected this route.

Every time one logs onto the site you are bombarded with pop ups stating the benefits of this product. I find it infuriating and ********* of Momentum to blatantly lie to their customers stating that everything is up and running when it is not