GS
Goolam S

1 reviews | Active since Dec 2011

02 Dec 2015, 09:15

Momentum multiply doesnt save money

Hi <br> <br> I signed up to be debited only on the 25th , I agreed to R69 momentum subs and a R90 gym fee .<br> <br> <br> <br> Please could you assist I have been billed incorrectly and would like to cancel my subscription with you as I have agreed to be debited on the 25th of every month <br> On the 5th November I was debited 99.00 rand and 168.00 rands<br> On the 26th November you again debited my account for 338.00<br> Today the 2nd December I get debited 180.00?<br> <br> On calling your call center I was told I was charged pro rate but if that was correct why was I debited on the 5th and again on the 26th when the momentum fee should have been R169 PM <br> <br> Please reverse these debits and credit me with bank charges I would also like to cancel my subscription as I was advised going on forward my gym membership would be 99.00 rands <br> <br> <br> I look forward to your response<br> <br> <br> Many thanks<br> Goolam<br>

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply02 Dec 2015, 09:23
Official
Hello shaik_go,

We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.

I can assure you that the matter will receive urgent attention and you will be contacted shortly.

Please accept my apologies for the frustration that this situation has created for you.


Kind regards,

Nicolette D'Arch