Momentum/multiply does not respond

The pedometer stopped working, says it is assigned to someone else.<br> I reported this on 25 Jan 2016.<br> I forgot and when I tried to upload steps again, got the same error, so I reported it again on 23 Feb.<br> Amazingly the next day I got a phone call, but they say they cant see anything wrong, I need to courier the pedometer to them. (I thought they would just look who the serial number is linked to...)<br> so 24 Feb, the courier collects the pedometer.<br> 1 March I email asking for an update, no reply<br> 7 March I email again, still no reply<br> It is now 9 March. 42 days since reported, 2 weeks since courier collected. No update from momentum. What about all the active days that are being missed?<br> <br> <br>