Momentum Multiply does not know their product

<div cl***="col-xs-11">PLease refer to previous complaint copied below:</div> <div cl***="col-xs-11"> </div> <div cl***="col-xs-11">After this comlaint I got explained my options to either cancel my virgin contract (as my wife fell pregnant and couldnt go anymore) BUT ONCE AGAIN NOT PROPERLY. See if you had explained to me in March that the swiping discount works over a 3 month rolling period I would have cancelled and rejoined later. When I phoned your call centre now and they finally explained how the swiping discount works I was shocked and horrified... I have been paying r300 a month for the last couple of months for my wifes gym for nothing. The woman explained to me that the people at Virgin doesnt give all the info, but when I phoned in confused in March why could you guys not give me all the info either?</div> <div cl***="col-xs-11"> </div> <div cl***="col-xs-11">I have had issues with Multiply/gym deal and transparancy on your part a few years ago and cancelled my contract. Seems as if nothing has changed. Maybe time to move away from momentum health/wealth alltogether. What a shame.<br /><br /> <h1 cl***="page-review-title"><span cl***="title-label">Business Review:</span> <a cl***="title-label-link" href="../momentum">Momentum</a></h1> <div cl***="page-review-subline">by <a href="../profile/kutnpaste">kutnpaste <span cl***="author-reviews-show">2</span> </a> on Mar 2, 2016</div> </div> <p> </p> <div cl***="review-rating-stars"> </div> <p> </p> <p><strong> bad service </strong></p> <p>After sitting for +- 25 minutes to get through to the call centre to ask a question about virgin active sub, the call centre agent just put the phone down in my ear. I expect you to call me back as you have wasted enough of my time now.</p>