Momentum multiply deciding what I want.

On Friday 2 March 2018 I purchased a Edgars Voucher fron Momentum Multiply store. I had then waited the 3 working days to receive my voucher. I had not so I called the helpline yesterday to find out how much longer it will take, only to find out that it was canceled, yet I had been debited. I was asked to send my details with a bank statement to prove the payment had been made from my side. I had requested that the voucher be processed as soon as possible thereafter. Today I get a call and was advised that a refund is being processed and it will take 14 days. I had not requested for a refund and only wanted the voucher. I am furious at the fact that the consultant had done her own thing and not done the voucher. I am not expected to wait for 14 days to get a refund then another 3 working days to get my voucher. I was told it's too late to cancel the refund. I either want my money back immediately or the voucher as I have waited the prescribed 3 working days for the voucher.