Momentum Multiply Customer Service - 0 stars!!!

Item: Momentum (SA)
Rating: 1
Author: Annonymous H

I've been trying for more than a month to get my multiply profile sorted. I've sent numerous WhatsApp messages as well as made contact via Facebook and phone calls, and yet when logging into my account it still says "could not fetch the contract for username:" can someone please assist urgently!!!!

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

13 Nov 2023, 08:29

Dear Mr Hendricks,

Thank you for you posting. We have referred the matter to our Multiply Escalations department, and requested that an agent contact you and assist you in resolving the problem.,

Regards

ND

Momentum (SA)'s reply13 Nov 2023, 08:29

Official

Momentum (SA)'s replyOfficial

13 Nov 2023, 09:46

Dear Mrs. Hendricks,

Our Multiply Escalations specialist confirmed that he has contacted you to explain the qualifying conditions for the Multiply benefits if you are a member of Momentum Health.

If you are not a member of Momentum Health, then unfortunately you do not qualify for the benefit.

Regards,

ND

Momentum (SA)'s reply13 Nov 2023, 09:46

Official