MR
Marie R.

1 reviews | Active since Mar 2013

07 Jan 2019, 14:02

Momentum Multiply continues to send communications after midnight in spite of several requests to stop

The Multiply Money function of Momentum keeps sending me communication, mostly text messages, between midnight and 5AM in the morning. I have requested several times to not receive these messages outside of business hours, but they keep sending them late at night, which often wakes me up. Momentum Multiply supposedly want its clients to live a healthy lifestyle with health rewards based on healthy living indicators. And yet they are not concerned about sending messages late at night which interferes with my sleep and are therefore detrimental to my health!

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply08 Jan 2019, 07:12
Official
Thank you for your feedback, I will revert this to the multiply escalations teams to action upon. 

Kind regards
Michele Coetsee
Momentum (SA)
Momentum (SA)'s reply08 Jan 2019, 09:18
Official
I received confirmation that Lebo has made contact with you and that they are busy sorting this matter for you.

Kind regards
Michele Coetsee