Momentum Multiply Assessment and Points Profile

My wife and I went for our multiply health and fitness assessments on 1st of December. We received the outcome of our assessments on the 1st of December from momentum via email, but these were not loaded on our profiles. I queried this via email, online chat and WhatsApp channels. I was even requested to send the mails received from momentum back to momentum as they did not have this on record, although the health assessment was sent from multiply. I did that and since then out fitness assessment has been loaded, but not the heath assessments. I also reported that I cannot view my points balance as it shows service temporarily unavailable. This has been going on for quite a while now. Feedback is that they cannot give me timeframe for this to be resolved and the team is working on it. This is unfortunately not good enough as these assessments were already done on 1st of December. I have a lot of products with Momentum and my discounts and rewards depend on my status, so it is extremely important for me to continuously have a view of that status and to do what is required to maintain a status. I cannot do something about something I cannot see and if my profile is not up to date. I do not blame the agents that assisted me as they can only do what is in their control but expect some urgency in getting this matter resolved.