Momentum Multiply are *******

I am a loyal user of active days and always got weekly wins and monthly wins because I am an active person. Recently I noticed Multiply was not assigning my active days which would make me miss weekly wins and eventually monthly wins. When I raised the issue last month, one of the agent attended to it and synced it on their side. Again this month the same issue and this agent (Themba) says that my fitbit was not linked to my profile and that he/she cannot assign my missed active days because it have to relink my fitbit. This is all frustrating and annoying! I have sent proofs of my active days (2 weeks of active days) which were not synchronised to my profile and they refused to assign it to me because I re-linked the device again.

How is that fair?! I did not unlink my device and now they are finding excuses to not reward my hard work when they promised they would!!