1 reviews | Active since Jul 2016
Momentum Multiply and Money, a headache to use.
I'm so fed up with Momentum Multiply, I returned something and had it refunded to my Multiply Visa card on 08 Sept, I have not received the refund as yet, an amount of R1300 is sitting somewhere at Momentum money. I have the receipt to show that it was approved. I then try to login to the Multiply shop both online and from my app, for weeks now, there's an error which does not allow you to login to buy shopping vouchers. Another issue, the Momentum Money wallet states that once you provide your banking details that each cashback received from Dischem and Pick n Pay will be transferred directly to the bank account that was nominated. I have not received a single cashback for the whole of October but my premium has gone off. There isn't anymore value at Momentum Multiply and for that I will be canceling all my and my husband's policies with Momentum. They're very *************. Can someone please assist me with the refunded money and help me understand why our premiums are debited but I am unable to buy vouchers or receiving cashbacks.
Thank you for your posting. We have referred the matter to the Escalations department in the Multiply department and requested that they contact you to assist you.
Regards,
ND
Thank you for your posting. We have referred the matter to the Escalations department in the Multiply department and requested that they contact you to assist you.
Regards,
ND
Our Multiply department have provided the following feedback:
"Kindly note that we have made attempts to reach the member today on ***********, however the calls are going to voicemail.
We have sent an email to ensure that the member is updated about the ongoing enquiry related to Momentum money, which Money team is looking into. Additionally, we have requested further information regarding the online shop error, as the online shop team has indicated that they are not aware of any issues. They have also noted successful transactions associated with the membership, however for a different member.
We are waiting for a response from member."
Momentum Money have also provided their feedback as follows:
We thus request that you respond on the email that was dispatched to you by the Multiply Escalations department .
Regards,
ND
Our Multiply department have provided the following feedback:
"Kindly note that we have made attempts to reach the member today on ***********, however the calls are going to voicemail.
We have sent an email to ensure that the member is updated about the ongoing enquiry related to Momentum money, which Money team is looking into. Additionally, we have requested further information regarding the online shop error, as the online shop team has indicated that they are not aware of any issues. They have also noted successful transactions associated with the membership, however for a different member.
We are waiting for a response from member."
Momentum Money have also provided their feedback as follows:
We thus request that you respond on the email that was dispatched to you by the Multiply Escalations department .
Regards,
ND