Momentum Multiply active days - a sham

I gym at Momentum World of Golf, and have successfully swiped my card at the Active Dayz machine within the said gym. However to date none of my visits reflect on the Multiply system nor the web-portal. The Active Dayz machine at the gym reflected that my visit(s) had been successfully uploaded; however despite numerous queries with the Multiply team they cannot resolve the problem. To add to inconvenience, the Multiply-team has now requested (1.5 weeks after my initial inquiry) that I provide a statement of visits. The said gym is directly affiliated to the Momentum group; hence it would seem easier for the Multiply team to acquire this directly; but instead I need to waste my time further. To add to it, my health assessment was provided to Multiply last month (and multiply-team confirmed receipt); however we are half-way into the new month and despite numerous inquiries, it is still not reflecting on my Mutliply-profile; and the Multiply-team cannot resolve it. It almost seems as though Multiply does this to delay or avoid rewards on Active Days. Perhaps people should think twice about Multiply rewards.