Momentum multiply! A waste of time and effort!!

Firstly, Multiply have changed their rewards program and after lots of effort in trying to reach the next status, they insist that i will need to earn a ridiculous amount of points to stay on this status in 2016. Why should I? I have done what was needed to get to gold in 2015! Any points I've EARNED in 2016 should be towards the higher status. This is unfair. I would understand if i lost points over time due to not using the gym or taking the questionnaires etc but this not the case!<br> <br> Secondly, their partner rewards state that if a voucher is purchased it will be issued via email within 24 hours. It is way passed that time and any attempt to contact them, email or call center, i get NO RESPONSE!<br> It is frustrating! The call center number just rings and eventually lets you know that the number is unavailable. Quick to take my money (instantly at payment) for the voucher but take forever to release the item or to even respond! Wake up guys. If there is an issue, let customers know and disable features you cannot deliver on! And make sure you compensate for a benefit that is not available as we pay for it!