Momentum Multiply - A broken service, zero customer support and a waste of money

In November of 2024 the app changed the requirements to earn active days. The changes seemed positive as you no longer needed to achieve 300 calories from a single activity and these could be split across multiple activities granted they met a number of activities. The requirement for 10,000 steps remained unchanged.

Unfortunately, there has been nothing but glitches and issues with this update to the app and more often than not the qualifying calories will not reward you your active day even though it has been earned. This glitch affecting the active days leads to losing a weekly win and ultimately a monthly win. This leaves very little benefit to the R207 a month fee paid to belong to the service.

I have reported each time there has been an issue with the app not rewarding an active day and each time I am promised feedback within 24-48 hours. I have never received feedback within this time and I have never received feedback without having to report another complaint and argue with an agent over WhatsApp - a time consuming activity for someone working a 9-5, going to gym to achiever their 300 calories and then still needing to go out and get 10,000 steps to insure she gets her promised rewards each week.

They no longer provide agent names when you make a report, you need to beg for reference numbers, making it impossible to hold anyone accountable and nearly impossible to follow up on unresolved issues. If you have an unresolved case open they claim to be "unable to respond" or open another case. Being transferred to a "capable" agent takes ages - possibly because not a single capable person works there. They promise to have "escalated" the case but there is no proof of this. I was provided a phone number to call that had an automated answering machine to say the contact centre was not available.

Essentially people are paying for a service that is broken. The Momentum Multiply app is broken and nothing seems to be being done to fix it. It is now almost February 2025. They have had 3 months to improve the app and iron out the kinks. They should not have done this "upgrade" if it did not work.

I believe that they are intentionally not resolving issues to avoid having to pay out the rewards people are entitled to. THIS IS F*R*A*U*D. Momentum Multiply is either attempting to commit or is committing f*r*a*u*d. Most people do not have the time to sit on the phone, to write emails, to write out reviews and argue with a company over and over again and I am sure there are many people who are not able to go and get an additional 10,000 steps after not being rewarded for their qualifying calories to insure they get their rewards.

On top of the disappointment of the upgrade, Multiply has cut the Rand value of rewards possible to achieve while increasing their monthly fees.

I would not recommend ANYONE pay to join Multiply unless something drastic changes and will be reporting the company to consumer affairs if the company fails to fix their app and reward system.