Momentum Multiply

I joined multiply in 2010 , so this would be year 14 as a member. It is now come to a point where the decay in this department seems to have hit an all time high. The changes made seems to only benefit the company financially at the expense of the members. I saw the other day that they are still advertising and I thought to myself you have such a broken product you should not be selling it. Would love to see a Carte Blance investigation being done here. I have lodged multiply complaint , rewards not being paid back , weekly fitness goals that changes midweek(to more not less). You get half baked emails saying it gets referred somewhere then noting happens. Call center agents sometimes know less than the members likely because they are just as confused by all the changes. At the end of the day this program seems after 14 years to be sinking and do not foresee it being around much longer than another 2-3 years while it slowly dies. I will be jumping off the ship before year end when I can change medical aids to which multiply seems to be attached.