ML
Marica L

1 reviews | Active since Aug 2011

10 Jun 2016, 01:12

Momentum Multiply

<p>As part of Multiply's maternity package, they send you a baby hamper towards the end of your pregnancy, I haven't received anything and nobody contacted me. I phoned in and asked what had happened to my parcel and long story short... 4 phone calls later, and still no hamper. Should i phone everyday to get my request escalated once more?</p>

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply10 Jun 2016, 04:53
Official
We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations. I can assure you that the matter will receive urgent attention and you will be contacted shortly. Please accept my apologies for the frustration that this situation has created for you. Kind regards, Nicolette D'Arch
Momentum (SA)
Momentum (SA)'s reply10 Jun 2016, 13:44
Official

Dear Ms Steyn, Our suppliers have advised that we need your full address in order for the Momentous baby hamper to be couriered to you. Please can I ask you to confirm your full residential address so that we can arrange delivery of your package? Kind regards, Nicolette D'Arch

Momentum (SA)
Momentum (SA)'s reply15 Jun 2016, 06:55
Official

Dear Ms Steyn - our Multiply department have advised that you have been contacted and we have arranged for the Momentous Baby hamper to be delivered.

I hope that this matter has been resolved to your satisfaction?

Kind regards,

Nicolette D'Arch