SL
Stephne L

1 reviews | Active since Feb 2016

05 Apr 2016, 20:00

Momentum Multiply

Momentum Multilpy have cancelled my contract with Virgin Active on the 31 March 2016.<br> <br> I didnt get a cancellation form/letter or email from them.<br> Nobody contacted me regarding this matter.<br> No sms ! <br> Nothing !<br> <br> <br> And why did they cancelled my Virgin Active contract, because somebody in there admin department captured my debit order details incorrectly....<br> <br> This is my second complaint to Hellopeter about Momentum Multiply ' s poor services...<br> Momentum admitted it is a mistake on there side om 1 April 2016...<br> They said it would correct it within 24h00<br> They said they would send me an email regarding this matter...<br> <br> Again Nothing !<br> <br> The only people helping me in this matter are the Virgin Active Staff members at<br> - HazelDean<br> - Menlyn<br> I gym 6days a week, they know me and my kids by now..<br> ..... even though my card is swiped ...<br> 1 April 2016<br> 4 April 2016<br> 5 April 2016<br> Its showes on the system MEMBERSHIP CANCELLED BY MOMENTUM <br> <br> They still help me gym...<br> <br> If Momentum Dont do something about this matter, my husband and will be forced to cancel all contracts with Momentum...<br> <br> Thank you<br> <br> <br> <br> <br> Momentum Multiply has given me poor services from 2016...<br> <br>

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply06 Apr 2016, 06:48
Official
Hello vanlochemstephne,

Your comments regarding the service you received at Momentum are very
important to us. I personally assure you that a manager will contact you.

Thank you for reporting this incident.

Kind regards,

Nicolette D'Arch