Momentum Multiply

I've been a Momentum Multiply Member for many many years now. Their service and criteria associated with the various benefits used to be fantastic but this seems to be a thing of the past. Recently I've been struggling with their service. I've ordered a new membership card in March 2019 and Multiply confirmed the card would be delivered to my word address within a few days. To this day, I have not received a new membership card despite having re-ordered the card FOUR TIMES!!

I have managed to stick my card back together and hopefully the card will last forever since Multiply cannot even deliver a membership card.

This is not my first or only complaint against Momentum Multiply. You also have no proper channel for complaints on your website. I've phone several times to lodge complaints but the representatives I've spoke to over the years were not helpful and did not even seem bothered with my complaint.

Momentum Multiply - your service is slipping!! I used to be a very happy customer, referring several family members to join as well - they have subsequently moved to Discovery and I'm tempted to do the same. This means the Momentum group as a whole will lose and extensive portfolio.

Disappointing Momentum Multiply, very disappointing!