1 reviews | Active since Dec 2017
Momentum Multiply
I cancelled/ended my subscription with Momentum in October (30th) and therefore paid my last premium in November as one needs to give a 30 day notice .
In December my multiply benefit of R195 was still debited from my account long after my subscription has been cancelled.
I need a refund from momentum as I already paid my premium for discovery for the month.
Thank you for bringing this to our attention.
Your query will be investigated and feedback will be provided.
Kind Regards
Debbie van der Haar
Thank you for bringing this to our attention.
Your query will be investigated and feedback will be provided.
Kind Regards
Debbie van der Haar
Dear Mr Bothma,
The Escalations Specialist in our Multiply department has been trying throughout the course of the morning to phone you to discuss your complaint - he has been unsuccessful in reaching you.
Our agent will attempt to call you again after 2pm today - would it be possible to take the call, as we are unable to take the complaint further and resolve it without speaking to you first.
Kind regards,
N D'Arch
Dear Mr Bothma,
The Escalations Specialist in our Multiply department has been trying throughout the course of the morning to phone you to discuss your complaint - he has been unsuccessful in reaching you.
Our agent will attempt to call you again after 2pm today - would it be possible to take the call, as we are unable to take the complaint further and resolve it without speaking to you first.
Kind regards,
N D'Arch
Dear Mr Bothma,
As per your discussion with our Multiply Escalations specialist, we are in the process of refunding the December Multiply premium to your account. I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Dear Mr Bothma,
As per your discussion with our Multiply Escalations specialist, we are in the process of refunding the December Multiply premium to your account. I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch