Momentum multiply

Ever since I have joined momentum multiply I have had such a problem. After getting momentum multiply I was able to change my virgin active account. One of the worse decisions I ever made. I did my fitness assessment test on the 1 February to make sure that Multiply would have enough time to pick it up. Virgin active and I battled to get multiply to pick up my test. After a few days I received and email to say that my test was picked up and all was sorted. 23 February I decided to give multiply a call to just ensure that my fitness assessment had been sorted, only to be told that nothing was in there system yet. The man then informed me that he would contact me the next day as well as send me an email to ensure it was done. I still have not heard back from momentum multiply. What bad service is this.