SR
Steven R
1 reviews | Active since May 2022
15 Mar 2024, 09:33
Momentum Multiply
Momentum Multiply
I've change my medical aid to Momentum and added the Momentum Multiply to my *** per month for the family. Only one app is working. My wife doesn't get her weekly goal and rewards added the the mail profile. Also the monthly challenges its available on her app.
I've lodged at a error/complaint 8 March 2024. Turnaround time is 48 hours according to Multiply. Phoned again on 12 March 2024 and again 15 March 2024. I have a Ref Nr. but I have to phone every time.
What is the use to pay for a full membership but only one has the benefits.
Hopefully someone at Multiply will see my complaint and try and sort this out for me.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
15 Mar 2024, 09:37Thank you for informing us of your concerns.
The matter has been escalated to the Multiply management team for assistance.
Kind regards
NH
The matter has been escalated to the Multiply management team for assistance.
Kind regards
NH
Momentum (SA)'s reply15 Mar 2024, 09:37
Official
Thank you for informing us of your concerns.
The matter has been escalated to the Multiply management team for assistance.
Kind regards
NH
The matter has been escalated to the Multiply management team for assistance.
Kind regards
NH
SR
Steven R's updateReviewer Update
19 Mar 2024, 12:02Hi Momentum
Please can you get someone on the escalations side to call me. It's now Tuesday again. I have to call every time to try and sort this out. This is really starting to become a joke. We are almost 3 weeks into the month off March and still I'm paying for a family but only the main member can use the multiply.
Maybe Discovery wasn't that bad. At least they answer their phones or call you back.
Please can you get someone on the escalations side to call me. It's now Tuesday again. I have to call every time to try and sort this out. This is really starting to become a joke. We are almost 3 weeks into the month off March and still I'm paying for a family but only the main member can use the multiply.
Maybe Discovery wasn't that bad. At least they answer their phones or call you back.
SR
Steven R's update19 Mar 2024, 12:02
Reviewer Update
Hi Momentum
Please can you get someone on the escalations side to call me. It's now Tuesday again. I have to call every time to try and sort this out. This is really starting to become a joke. We are almost 3 weeks into the month off March and still I'm paying for a family but only the main member can use the multiply.
Maybe Discovery wasn't that bad. At least they answer their phones or call you back.
Please can you get someone on the escalations side to call me. It's now Tuesday again. I have to call every time to try and sort this out. This is really starting to become a joke. We are almost 3 weeks into the month off March and still I'm paying for a family but only the main member can use the multiply.
Maybe Discovery wasn't that bad. At least they answer their phones or call you back.