NZ
Naas Z

1 reviews | Active since Nov 2017

03 Nov 2017, 10:52

Momentum Multiplier inefficiency

I joined Momentum Health and Momentum Multiplier on the 1st of October 2017.

I tried to creat an online profile on Tuesday the 31st of October 2017.

I was unsuccesful and sent and e-mail to the following e-mail address: **********

24 hours later I follwed it up with another e-mail as I received no response to my first e-mail.

The first time I received feedback was from Tumelo on Thursday the 2nd of November 2017.

She indicated that they initially captured my e-mail address incorrectly and requested the Multiply department to correct it accordingly .

The only problem was, she responded to my e-mail with an incorrect e-mail address.

a Bad job of copy and paste!

I yet again corrected her mistake and asked that the matter be rectified.

It has now been 4 days since my initial attempt to register for the online portal service only to find that I am still unable to register!

This is not the first instance of bad service that I have received from Momentum.

My suggestion to anyone reading this, rather go the Discovery route, Momentum obviously do not want your business.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply03 Nov 2017, 15:20
Official

Thank you for bring this to our attention.

A consultant will contact you to assist with your query.

Kind Regards

Debbie van der Haar

Momentum (SA)
Momentum (SA)'s reply06 Nov 2017, 12:32
Official

I received confirmation that your concerns have been addressed and the complaint resolved.

Kind regards

CK