Momentum MRA.TPFdocs Email Issues - Is Anyone getting a response from them?

Is anyone else having problems getting a reply from the *** email address? I've sent six emails since September 16th about an urgent issue and haven't received a single acknowledgment, even after escalating some of them to Momentum Management. My specific problem is that the inflation adjustment due in August 2024, as well August 2025, was never app**** to my Management Adapted Income. I only received the standard 2% annual increase. Marlin Leibrandt rep**** once on September 21st but completely ignored the core issue about the missing inflation adjustment.