Momentum & Momentum Multiply is a joke!

Momentum Multiply is a joke!

For weeks, I've reported that I cannot access their online store. They ignore the issue, provide zero communication, close tickets as "resolved" without fixing anything, and leave me in the dark.

Follow-ups? Met with unfriendly, unhelpful support who refuse to escalate or solve problems. Yesterday, an agent finally sent a secondary URL. I logged in, bought 5 vouchers, and received only 1 code. Explaining this to Momentum support triggers an endless loop of incompetence—one department has no idea what the other is doing, forcing me to repeat the same issue endlessly. I have tried Whatsapp, live chat and email. All met with zero competence or urgency.

Today’s "solution"? A store credit refund—to spend in the store I still can’t access. They’re not listening… It’s like trying to get technical support from a slice of toast.

You pay a monthly premium for this "rewards" program, but when it’s time to redeem, it’s impossible. Momentum shows zero urgency in fixing critical issues. I hold multiple personal and corporate policies with them. Time to reconsider my insurer.

Avoid Momentum & Momentum Multiply.