Momentum: momentum multiply

MOMENTUM MULTIPLY What a customer service Momentum Multiply offers, having partnered with medical schemes (like PnP and others) for gaining advertising mileage to punt gym membership benefits and discounts on popular brands! The app is confusing, misleading, and worse even, omits pertinent information. FAQs and answers listed sidestep important matters for joining and the “conversation” and the “info hub” do not function and lead to a dead end. A real muddle! The web is not any better. It required calling on Momentum Multiply personally, when I was finally given assistance for registering and agreeing to a debit order. All emails thereafter were ignored; four requesting additional information, followed by two to cancel membership and reverse the debit order as I realised that I was getting nowhere. The copy which I sent to the PnP medical scheme for information purposes to look into the benefit of joining the Momentum Multiply scheme was forwarded by them to Momentum Multiply as “Enquiry to Member Energy: Multiply … (to) provide feedback as soon as it becomes available”! This is a never ending uphill battle - a Sisyphean task - and incurs costs to me for instructing the bank to reverse the debit order. Eckhard Rodenwoldt ***