1 reviews | Active since Sept 2018
MOMENTUM Misleads Clients!!!
Momentum misleads clients. I have been a client of Momentum for 10 years. For the past 4 years I have been paying my life insurance premium in cash, I have been in arrears every now and again but NEVER let the policy go into lapse status. On 02 August 2018, I called in to enquire about my premium, arrears and due date. Something I do all the time. The service consultant advised me that by the 15/09/2018 I need to make a minimum payment or my policy will lapse. On 13/09/2018 Momentum manually lapsed my policy, they say" its because my policy has been in arrears and I don't have a debit order loaded". BUT I HAVE BEEN DOING THIS FOR ALMOST 4 YEARS AND BESIDES MY DUE DATE FOR THE POLICY IS THE 15. THIS IS ABSOLUTLEY ABSURD AND CRAZY!!! IM SURE THE OMBUDSMAN CAN INTERVENE AND HELP OUT
Thank you for the opportunity to be of assistance to you. I have noted your frustration and , and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and , and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Dear Mr Naidoo,
I refer to our telephone conversation. Unfortunately we are unable to reinstate the policy without a completed and signed reinstatement form. The reinstatement of your policy is also subject to the risk being re-underwritten.
We have dispatched an email to you with a reinstatement form. In the event that you would like to consider reinstating the policy, please can you complete and sign the form and return it to our call centre at ***.
Kind regards,
N D'Arch
Dear Mr Naidoo,
I refer to our telephone conversation. Unfortunately we are unable to reinstate the policy without a completed and signed reinstatement form. The reinstatement of your policy is also subject to the risk being re-underwritten.
We have dispatched an email to you with a reinstatement form. In the event that you would like to consider reinstating the policy, please can you complete and sign the form and return it to our call centre at ***.
Kind regards,
N D'Arch