EA
Ethel A
1 reviews | Active since May 2021
25 May 2021, 19:49
Momentum Misery
One star is already too much, but I had to choose. I have never officially complained about service. Momentum can take a bow for the worst ever service I have experienced in South Africa. Been waiting since 15 March 2021 for a payout, it is now 25th May, Momentum DO NOT GIVE A DAMN ABOUT PEOPLE OR THEIR PROBLEMS. I want it on record, so others do not make the same mistakes as I did, and take their money to companies that actually care about their clients, for instance, Capitec Bank deeply dissappointed, and am looking for every and any platform to shout this out to people. Us South Africans have had enough of poor service, and money issues.
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
26 May 2021, 14:29Good afternoon Ethel.
We acknowledge receipt of your complaint. We are sorry to hear that you have not been assisted with your request. Your concerns raised have been escalated for assistance.
Kind regards
Qhakazile
We acknowledge receipt of your complaint. We are sorry to hear that you have not been assisted with your request. Your concerns raised have been escalated for assistance.
Kind regards
Qhakazile
Momentum (SA)'s reply26 May 2021, 14:29
Official
Good afternoon Ethel.
We acknowledge receipt of your complaint. We are sorry to hear that you have not been assisted with your request. Your concerns raised have been escalated for assistance.
Kind regards
Qhakazile
We acknowledge receipt of your complaint. We are sorry to hear that you have not been assisted with your request. Your concerns raised have been escalated for assistance.
Kind regards
Qhakazile
Momentum (SA)'s replyOfficial
27 May 2021, 07:55Dear Ms. Alexander,
With reference to our telephone conversation yesterday, I confirm that I have escalated your query to an Escalations specialist in our Employee benefits department.
The escalation specialist confirmed that a manager will contact you to discuss the matter.
Kind regards,
Nicolette.
With reference to our telephone conversation yesterday, I confirm that I have escalated your query to an Escalations specialist in our Employee benefits department.
The escalation specialist confirmed that a manager will contact you to discuss the matter.
Kind regards,
Nicolette.
Momentum (SA)'s reply27 May 2021, 07:55
Official
Dear Ms. Alexander,
With reference to our telephone conversation yesterday, I confirm that I have escalated your query to an Escalations specialist in our Employee benefits department.
The escalation specialist confirmed that a manager will contact you to discuss the matter.
Kind regards,
Nicolette.
With reference to our telephone conversation yesterday, I confirm that I have escalated your query to an Escalations specialist in our Employee benefits department.
The escalation specialist confirmed that a manager will contact you to discuss the matter.
Kind regards,
Nicolette.