Momentum metropolitan will leave you hanging you claim

I write this with a heavy heart, I took insurance momentum in 2010, I paid religiously however in my time of need they were nowhere to be found. I logged a claim on the 14th of March for a funeral that is to take place on the 19th March 2022.

I submitted all the documents I was given after Bokang Rabajane Pitso body was released. At no point did a consult call me say a police report was needed. I call on the Wednesday I was told the claim would be paid out on the the Thursday. On Friday morning I was told the would be an express pay out with in 30 minutes. 2 hours later I was told about the police report. I spoke to Rita, she said Monáe Jacobs is an accessor handling the claim he chose to not contact me. Rita ask a supervisor to contact by the name of Azola Hermanuns, she did not even care to follow up. Momentum is has treated me very Bad in my time of need.