MN
Malibongwe N
1 reviews | Active since Apr 2019
15 Apr 2019, 15:17
Momentum Messes Up Once More: They're still doing the most at *****ing clients over!
I am very aggravated by the negligence and poor service from Mervin Zovetski. Not only did he fail to fulfill his job description he also tried to shift the blame on Telesure Investment Holdings, my ex employer.
Mervin requested Magdaline Papi to fill out my claim form and Magdaline did that and even stamped it on the 05th of March 2019. Mervin claimed he didn't receive the documents and I'm only finding that out a month later. I mean why must the client call in before you start doing your job and if I didn't call in then my claim was never going to be attended to?! Sies!
Furthermore, I am being told to wait a further 2 weeks before my money is released, how convenient?!
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Replies (3)
Momentum (SA)'s replyOfficial
15 Apr 2019, 15:21We take note of your comments, a manager will make contact with you.
Kind regards
Michele Coetsee
Momentum (SA)'s reply15 Apr 2019, 15:21
Official
We take note of your comments, a manager will make contact with you.
Kind regards
Michele Coetsee
Momentum (SA)'s replyOfficial
15 Apr 2019, 15:40Please accept our most sincere apologies for the lack of service.
I have asked our Portfolio Manager to investigate and to revert back to you.
Kind Regards
Sue
I have asked our Portfolio Manager to investigate and to revert back to you.
Kind Regards
Sue
Momentum (SA)'s reply15 Apr 2019, 15:40
Official
Please accept our most sincere apologies for the lack of service.
I have asked our Portfolio Manager to investigate and to revert back to you.
Kind Regards
Sue
I have asked our Portfolio Manager to investigate and to revert back to you.
Kind Regards
Sue
MN
Malibongwe N's updateReviewer Update
15 Apr 2019, 18:00I cannot accept anything besides my money and accountability.
Look at training your staff member Mervin again on his job and incorporate some responsibility training for him as well.
MN
Malibongwe N's update15 Apr 2019, 18:00
Reviewer Update
I cannot accept anything besides my money and accountability.
Look at training your staff member Mervin again on his job and incorporate some responsibility training for him as well.