Momentum liquidated provident claim

Item: Momentum (SA)
Rating: 1
Author: karabo M

On 22 and 25 of July 20222 I submitted provident withdrawal forms for MR KH MAKEKE AND SM MOKOANATSHI, we received automated response that stipulated that our claims will settled within 26 working days. After those days no response, i emailed momentum and the running-around started they are: 1. claims were in wrong queue (unclaimed benefits) they ask for 15 working days to rectify. after waiting for 26 + 15 working days another delay. 2. the are errors with the claims which they need another 10 working days to fix.

After all delays payment was confirmed and promised for the 14-09- 2022. As expected NO PAYMENT, NO RESPONSE FROM MMETUM.I tried sending several email no replay only automated response, my inbox is full AR. ADDITIONAL INFO: CTNS4LQL HS4 KARABO TRADERS CC T/A KB TECHNOLOGIES (PTY) LTD HS***3 HS***4

PLEASE HELP

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

16 Sept 2022, 12:56

Dear Karabo,

I appreciate you raising your concerns with us. We have referred your posting to our Employee Benefits department, who will investigate and contact you directly.

Regards,

ND.

Momentum (SA)'s reply16 Sept 2022, 12:56

Official

Dear Karabo,

I appreciate you raising your concerns with us. We have referred your posting to our Employee Benefits department, who will investigate and contact you directly.

Regards,

ND.

karabo M's updateReviewer Update

16 Sept 2022, 13:31

Please release payment as promised 14-09-2022 cause of my long wait. No investigation necessary all documents were submitted. I won't hold my breath for quick response.

karabo M's update16 Sept 2022, 13:31

Reviewer Update

Please release payment as promised 14-09-2022 cause of my long wait. No investigation necessary all documents were submitted. I won't hold my breath for quick response.

karabo M's updateReviewer Update

20 Sept 2022, 11:48

Was promised that ANELE TOFILE will respond to me on Monday 19-09-2021.No response as is the normal with with momentum

PLEASE ANELE RESPOND WAITING,WAITING,WAITING

karabo M's update20 Sept 2022, 11:48

Reviewer Update

Was promised that ANELE TOFILE will respond to me on Monday 19-09-2021.No response as is the normal with with momentum

PLEASE ANELE RESPOND WAITING,WAITING,WAITING