LR
Llewellyn R
1 reviews | Active since Jan 2023
26 Sept 2024, 20:13
Momentum Life Duet Policy claim rejected after term expired on an insured life, policy still active, no option offered to extend insured life
Duet Policy claim rejected after term expired on an insured life.Claim submitted on 26 July;Claim rejected on 06 August based on policy term expired.December 2023 statement show life still insured and what the affects of policy will be after policy anniversary on 01 March 2024, nothing in statement says please note life of person will be removed.After claim rejected it was re assessed and now 26 September apparently there was various endor*****ts on policy send via email that life cover was removed due to disability and cancer claims.Not sure if whoever investigated understood the customer issue.They just send emails and take forever to investigate.So now we have 2 reasons for claim rejection.
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Replies (3)
Momentum (SA)'s replyOfficial
27 Sept 2024, 07:04Thank you for your posting.
We have referred your enquiry to the claims management team for assistance and feedback.
Kind regards
NH
We have referred your enquiry to the claims management team for assistance and feedback.
Kind regards
NH
Momentum (SA)'s reply27 Sept 2024, 07:04
Official
Thank you for your posting.
We have referred your enquiry to the claims management team for assistance and feedback.
Kind regards
NH
We have referred your enquiry to the claims management team for assistance and feedback.
Kind regards
NH
Momentum (SA)'s replyOfficial
27 Sept 2024, 12:37Dear Mr. van Rensburg,
Our claims manager confirmed that a detailed explanation was provided yesterday, 26 September 2024 in terms of your claim submission.
Regretfully we are unable to assist you any further as the deceased did not have any cover at the time of her passing therefore, no claim could be considered.
You are more than welcome to refer the matter to the Ombudsman for long term insurance to evaluate the information provided to you, independently.
Their details are as follows:
Tel: 0860-800-900. ***. www.nfosa.co.za
Thank you
Kind regards
NH
Our claims manager confirmed that a detailed explanation was provided yesterday, 26 September 2024 in terms of your claim submission.
Regretfully we are unable to assist you any further as the deceased did not have any cover at the time of her passing therefore, no claim could be considered.
You are more than welcome to refer the matter to the Ombudsman for long term insurance to evaluate the information provided to you, independently.
Their details are as follows:
Tel: 0860-800-900. ***. www.nfosa.co.za
Thank you
Kind regards
NH
Momentum (SA)'s reply27 Sept 2024, 12:37
Official
Dear Mr. van Rensburg,
Our claims manager confirmed that a detailed explanation was provided yesterday, 26 September 2024 in terms of your claim submission.
Regretfully we are unable to assist you any further as the deceased did not have any cover at the time of her passing therefore, no claim could be considered.
You are more than welcome to refer the matter to the Ombudsman for long term insurance to evaluate the information provided to you, independently.
Their details are as follows:
Tel: 0860-800-900. ***. www.nfosa.co.za
Thank you
Kind regards
NH
Our claims manager confirmed that a detailed explanation was provided yesterday, 26 September 2024 in terms of your claim submission.
Regretfully we are unable to assist you any further as the deceased did not have any cover at the time of her passing therefore, no claim could be considered.
You are more than welcome to refer the matter to the Ombudsman for long term insurance to evaluate the information provided to you, independently.
Their details are as follows:
Tel: 0860-800-900. ***. www.nfosa.co.za
Thank you
Kind regards
NH
LR
Llewellyn R's updateReviewer Update
27 Sept 2024, 12:54Dear Momemtum you claims team never understood my questioning of the rejection or bothered to call me to be on the same page.My issue is with why the conversion option was never offered.Why the December 2023 statement state the life is still insured,Instead they only looked at the endor*****ts on the policy.Why is there 2 reasons now why the claim was rejected.They only show statements where insured not on policy but do not look at the one where the insured still was on the policy.
LR
Llewellyn R's update27 Sept 2024, 12:54
Reviewer Update
Dear Momemtum you claims team never understood my questioning of the rejection or bothered to call me to be on the same page.My issue is with why the conversion option was never offered.Why the December 2023 statement state the life is still insured,Instead they only looked at the endor*****ts on the policy.Why is there 2 reasons now why the claim was rejected.They only show statements where insured not on policy but do not look at the one where the insured still was on the policy.