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eclat E
1 reviews | Active since Jul 2016
06 Jan 2022, 07:04
Momentum Lapsed My policy while up to date with payment!!!
May I ask that someone call me with regards to the Life cover that I have been paying for since 2014 which Momentum has lapsed in May while premium are paid to date?
I have sent numerous emails and no one seems to be interested in addressing this issue. I have sent the proof of payment from April 2021 to December 2021 to prove that premiums were being paid even on the month that you lapsed my policy.
My query was sent on the 12th December 2021 and I still have not received feedback from ***. I sent numerous emails after the 12th with no luck.
I need a response from momentum in the next 2 days or I am taking this matter to the Ombudsman. This is not the TCF that you preach!
Your urgent feedback will be highly appreciated!
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
06 Jan 2022, 07:42We take note of your comments and will call you as requested.
Kind regards
MC
Kind regards
MC
Momentum (SA)'s reply06 Jan 2022, 07:42
Official
We take note of your comments and will call you as requested.
Kind regards
MC
Kind regards
MC
Momentum (SA)'s replyOfficial
06 Jan 2022, 08:51I refer to our telephone conversation.
We will require a copy of your ID and bank statement to refund the premiums paid in after the policy lapsed.
Kind regards
MC
We will require a copy of your ID and bank statement to refund the premiums paid in after the policy lapsed.
Kind regards
MC
Momentum (SA)'s reply06 Jan 2022, 08:51
Official
I refer to our telephone conversation.
We will require a copy of your ID and bank statement to refund the premiums paid in after the policy lapsed.
Kind regards
MC
We will require a copy of your ID and bank statement to refund the premiums paid in after the policy lapsed.
Kind regards
MC
eE
eclat E's updateReviewer Update
06 Jan 2022, 09:13Very uncomfortable with how this was handled by you. May I request to be phoned by someone else who will not be as condescending?
The 1st person I communicated with said my policy lapsed in May 21. You are telling me I pay in advance and the premiums for June were paid. You then changed and said the policy lapsed in 1st June,how if I made payment end of May for June? Nothing was said on that phone call that explains the reason for lapsing my policy. I also did not receive any information from Momentum alerting that the policy would lapse so is the grace period is not app****? If the letter was sent as you say, may I please see proof of this as I am still staying at that same address!
Your system lapsed my policy in May 1st for no reason.
I have sent the refund information. I would appreciate confirmation on when I will be getting my refund!
Thanks!
The 1st person I communicated with said my policy lapsed in May 21. You are telling me I pay in advance and the premiums for June were paid. You then changed and said the policy lapsed in 1st June,how if I made payment end of May for June? Nothing was said on that phone call that explains the reason for lapsing my policy. I also did not receive any information from Momentum alerting that the policy would lapse so is the grace period is not app****? If the letter was sent as you say, may I please see proof of this as I am still staying at that same address!
Your system lapsed my policy in May 1st for no reason.
I have sent the refund information. I would appreciate confirmation on when I will be getting my refund!
Thanks!
eE
eclat E's update06 Jan 2022, 09:13
Reviewer Update
Very uncomfortable with how this was handled by you. May I request to be phoned by someone else who will not be as condescending?
The 1st person I communicated with said my policy lapsed in May 21. You are telling me I pay in advance and the premiums for June were paid. You then changed and said the policy lapsed in 1st June,how if I made payment end of May for June? Nothing was said on that phone call that explains the reason for lapsing my policy. I also did not receive any information from Momentum alerting that the policy would lapse so is the grace period is not app****? If the letter was sent as you say, may I please see proof of this as I am still staying at that same address!
Your system lapsed my policy in May 1st for no reason.
I have sent the refund information. I would appreciate confirmation on when I will be getting my refund!
Thanks!
The 1st person I communicated with said my policy lapsed in May 21. You are telling me I pay in advance and the premiums for June were paid. You then changed and said the policy lapsed in 1st June,how if I made payment end of May for June? Nothing was said on that phone call that explains the reason for lapsing my policy. I also did not receive any information from Momentum alerting that the policy would lapse so is the grace period is not app****? If the letter was sent as you say, may I please see proof of this as I am still staying at that same address!
Your system lapsed my policy in May 1st for no reason.
I have sent the refund information. I would appreciate confirmation on when I will be getting my refund!
Thanks!
Momentum (SA)'s replyOfficial
06 Jan 2022, 09:25I apologise if it sounded that I do not want to assist you.
The policy lapsed due to non payments, as I explained to you the last payment we received was on 26 May 2021. You skipped the months of June, July and August, so the policy lapsed on 31 July 2021. Because you are paying cash and not by debit order it is always important to remember to pay your premiums. The lapse was not for no reason, the policy was in arrears and that is why the policy lapsed.
A service specialist will make contact regarding the refund.
Kind regards
MC
The policy lapsed due to non payments, as I explained to you the last payment we received was on 26 May 2021. You skipped the months of June, July and August, so the policy lapsed on 31 July 2021. Because you are paying cash and not by debit order it is always important to remember to pay your premiums. The lapse was not for no reason, the policy was in arrears and that is why the policy lapsed.
A service specialist will make contact regarding the refund.
Kind regards
MC
Momentum (SA)'s reply06 Jan 2022, 09:25
Official
I apologise if it sounded that I do not want to assist you.
The policy lapsed due to non payments, as I explained to you the last payment we received was on 26 May 2021. You skipped the months of June, July and August, so the policy lapsed on 31 July 2021. Because you are paying cash and not by debit order it is always important to remember to pay your premiums. The lapse was not for no reason, the policy was in arrears and that is why the policy lapsed.
A service specialist will make contact regarding the refund.
Kind regards
MC
The policy lapsed due to non payments, as I explained to you the last payment we received was on 26 May 2021. You skipped the months of June, July and August, so the policy lapsed on 31 July 2021. Because you are paying cash and not by debit order it is always important to remember to pay your premiums. The lapse was not for no reason, the policy was in arrears and that is why the policy lapsed.
A service specialist will make contact regarding the refund.
Kind regards
MC
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eclat E's updateReviewer Update
06 Jan 2022, 10:42May I please get proof of the letter you said was sent to me by Momentum regarding the lapse.
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eclat E's update06 Jan 2022, 10:42
Reviewer Update
May I please get proof of the letter you said was sent to me by Momentum regarding the lapse.
Momentum (SA)'s replyOfficial
06 Jan 2022, 16:51I will forward it to you
Momentum (SA)'s reply06 Jan 2022, 16:51
Official
I will forward it to you
eE
eclat E's updateReviewer Update
06 Jan 2022, 17:56Hi,
Thank you for the letters. It seems that the letters you have forwarded are dated 31 May 21, 31 June 21 and 31 July 2021. What is alarming is that these letter were sent while my policy was still in force except for the last letter in July confirming that my policy was "Cancelled".
Base on our conversation earlier, you mentioned that i had been paying my policy in advance which is correct. Premiums for May 21 were payed towards the end of Apr 21 meaning that the Policy was Active on the 31st of May. Premiums for June 21 were paid on the 26th of May 21 which means that my policy should have been active by the end of June 21.
I missed Premiums for July and August, there is no letter received for these months. This confirms that my policy was infact lapsed on the 1st May 21 while premiums were being paid.
I would also like to request a copy of the recording for this sale where I selected email as the preferred choice of communication.
It is the insurers obligation to send notification to the client when the policy is about to lapse. I did not receive any communication from you for the 2 months that I had missed premiums which is July and August of 2021.
I will await your feedback on the recording of this sale confirming the preferred choice of communication.
Thanks
L Nongogo
Thank you for the letters. It seems that the letters you have forwarded are dated 31 May 21, 31 June 21 and 31 July 2021. What is alarming is that these letter were sent while my policy was still in force except for the last letter in July confirming that my policy was "Cancelled".
Base on our conversation earlier, you mentioned that i had been paying my policy in advance which is correct. Premiums for May 21 were payed towards the end of Apr 21 meaning that the Policy was Active on the 31st of May. Premiums for June 21 were paid on the 26th of May 21 which means that my policy should have been active by the end of June 21.
I missed Premiums for July and August, there is no letter received for these months. This confirms that my policy was infact lapsed on the 1st May 21 while premiums were being paid.
I would also like to request a copy of the recording for this sale where I selected email as the preferred choice of communication.
It is the insurers obligation to send notification to the client when the policy is about to lapse. I did not receive any communication from you for the 2 months that I had missed premiums which is July and August of 2021.
I will await your feedback on the recording of this sale confirming the preferred choice of communication.
Thanks
L Nongogo
eE
eclat E's update06 Jan 2022, 17:56
Reviewer Update
Hi,
Thank you for the letters. It seems that the letters you have forwarded are dated 31 May 21, 31 June 21 and 31 July 2021. What is alarming is that these letter were sent while my policy was still in force except for the last letter in July confirming that my policy was "Cancelled".
Base on our conversation earlier, you mentioned that i had been paying my policy in advance which is correct. Premiums for May 21 were payed towards the end of Apr 21 meaning that the Policy was Active on the 31st of May. Premiums for June 21 were paid on the 26th of May 21 which means that my policy should have been active by the end of June 21.
I missed Premiums for July and August, there is no letter received for these months. This confirms that my policy was infact lapsed on the 1st May 21 while premiums were being paid.
I would also like to request a copy of the recording for this sale where I selected email as the preferred choice of communication.
It is the insurers obligation to send notification to the client when the policy is about to lapse. I did not receive any communication from you for the 2 months that I had missed premiums which is July and August of 2021.
I will await your feedback on the recording of this sale confirming the preferred choice of communication.
Thanks
L Nongogo
Thank you for the letters. It seems that the letters you have forwarded are dated 31 May 21, 31 June 21 and 31 July 2021. What is alarming is that these letter were sent while my policy was still in force except for the last letter in July confirming that my policy was "Cancelled".
Base on our conversation earlier, you mentioned that i had been paying my policy in advance which is correct. Premiums for May 21 were payed towards the end of Apr 21 meaning that the Policy was Active on the 31st of May. Premiums for June 21 were paid on the 26th of May 21 which means that my policy should have been active by the end of June 21.
I missed Premiums for July and August, there is no letter received for these months. This confirms that my policy was infact lapsed on the 1st May 21 while premiums were being paid.
I would also like to request a copy of the recording for this sale where I selected email as the preferred choice of communication.
It is the insurers obligation to send notification to the client when the policy is about to lapse. I did not receive any communication from you for the 2 months that I had missed premiums which is July and August of 2021.
I will await your feedback on the recording of this sale confirming the preferred choice of communication.
Thanks
L Nongogo