Momentum kicks you in the teeth when down!

I was retrenched on 31st August 2020. Signed the forms with HR department for Momentum to defer the payout for 30 days. Then instructed my financial advisor to contact them on the 22nd September with the documents to transfer my TRF Pension fund money into a accredited Living Annuity. After hearing nothing from Momentum for a while, no sms's, No emails or calls, my advisor contacted them again but with no action. Today I was told that there is a problem with my request, but Momentum could not tell me what the problem even was. But of course, they are in the blaming game! And they blame the high number of people leaving the fund as a excuse. They only had months to prepare for this. Just when you need a helping hand, they kick you in the teeth. What they fail to understand is that customers are forced to surrender their funds in order to survive. Are they helping? Me and my colleagues are in agreement that we will never do business with Momentum again. Beware of them!