Momentum is worst company by far!!!

Momentum clearly has no regard for service. My dispute relates to a pension benefit that needs to be paid out. On the 29th September 2017 I received a letter confirming that payment would be made within 15 working days. No payment. Then I phoned their call centre and spoke to Michelle. She advised that they still had to apply for tax directive. I have been retrenched in March already now October. She confirmed that payment would be made by Tuesday the 31st October 2017. No payment. Then I phoned again on the 2nd November 2017, spoke to a gentlemen that advised something about my bank account that needs to be verified. He took my number and made an undertaking to phone me back. Nothing happened further. Today is the 4th November no feedback and no payment. Your service is absolutely pathetic not to say the least. I also send 2 e-mails ********** 8312 & ********** 2016. You did not even have the curtesy to reply to my queries.