JR
Jurie R

1 reviews | Active since Jan 2025

05 Jan 2025, 13:05

Momentum is very very very bad

Such a bad company. First thy don't reply on call e mails or anything thing. If you get to them thy said you have the wrong paper work provided by them. And no one can get back to you. Never use them

0
Replies (15)
JR
Jurie R's update06 Jan 2025, 08:17
Reviewer Update
Thank you. But I will keep on posting 📫 till thy get back to me
Momentum (SA)
Momentum (SA)'s reply06 Jan 2025, 09:58
Official
Dear Mr. Rautenbach,

Thank you for your post. We are unable to determine the business unit that this post belongs under with the limited information provided. Please can you respond via the "private reply" function and provide your identity number.

Regards,

ND
Momentum (SA)
Momentum (SA)'s reply06 Jan 2025, 10:15
Official
Dear Mr. Rautenbach,

Thank you for the information. We have redirected the post to the Fund Administrator and requested that they assist you directly. 

Regards,

ND
JR
Jurie R's update06 Jan 2025, 10:48
Reviewer Update
Got feedback after I hade to complain. Now there is stuff wrong again with the paperwork. Where can I report this company? I will have to wait more days now
JR
Jurie R's update06 Jan 2025, 11:06
Reviewer Update
So from the time you received the claim you did not look at it or open it to see that. Only today you saw that. So you don't care about the people who use you only about the money. I had to complain for you to get back to me. When I send the paperwork to you I cc them I asked every day for updates and nothing. Today after more that a month you only saw that. That is bad that's no service nothing. You don't care about this at all
Momentum (SA)
Momentum (SA)'s reply06 Jan 2025, 11:09
Official
Dear Mr. Rautenbach,

Thank you for your feedback. We will pass on the message to teh Employee Benefits department.

Regards,

ND
JR
Jurie R's update06 Jan 2025, 11:36
Reviewer Update
I will be making contact with the following companies.The Pension Funds Adjudicator is an independent tribunal established in South Africa to resolve disputes related to pension funds. And the. The Financial Sector Conduct Authority (FSCA) is a financial regulatory agency in South Africa. If you're looking for their contact information,

This what you are doing in not acceptable you can't sith with the stuff and only when I complain on line you see there us a mistake. So in other words, you only today after having it for a month you looked at it
JR
Jurie R's update06 Jan 2025, 12:33
Reviewer Update
This is your mistake not mime not my previous company it's your mistake. You had the paperwork in your possession for more than a month and you did not even look at it. You did not start to.look at it and would not if I did not made this complaint. I can not wait and not know what's going on because of your incompetence. The mistake is on you side stop making excuses and fix you mistake. You did nothing for a month with this claim not a thing. You could not even reply to a e mail. Momentum is ***********
Momentum (SA)
Momentum (SA)'s reply06 Jan 2025, 12:37
Official
Dear Mr. Rautenbach,

Noted.

Regards,

ND
Momentum (SA)
Momentum (SA)'s reply06 Jan 2025, 13:42
Official
Dear Mr. Mr. Rautenbach,

Yu message was noted.

regards,

ND
JR
Jurie R's update06 Jan 2025, 14:08
Reviewer Update
I need this to ne sorted out asap as this is neglected on your side. I am not going to waist my time with a company that can not even see on a paper something is not filled in. I need feedback from someone in this company on what is going on by end of today
JR
Jurie R's update10 Jan 2025, 07:17
Reviewer Update
Still awaiting feedback
JR
Jurie R's update10 Jan 2025, 13:14
Reviewer Update
So..... I should have gotten feedback yesterday........ still now nothing!!!! I did e mail I tried to call...... this company I feel like thing we as a client's are jokes. This is absolutely 💯 *********** on there side...... to thing every month we are letting our money go to this place..... never in life again...
JR
Jurie R's update16 Jan 2025, 10:16
Reviewer Update
Been paid thank you
Momentum (SA)
Momentum (SA)'s reply16 Jan 2025, 10:43
Official
Dear Jurie
Thank you for the feedback. 
mvdm