Momentum is the worst company to associate yourself with

I am writing to express my deep dissatisfaction and concern regarding the experience I had with momentum.

The claim was sent in September and the below shows that I was advised that the payment will be processed in within 7 to 14 working days however its still not done.

Ive been calling and enquiring about the claim and nothing is done

Despite my concerns, I played along and patiently waited for their feedback and payment to be processed

Over the course of more than a month, I experienced unjustified delays and what appears to be a deliberate attempt to prevent my payment from being released and abusing Upwork's system and causing further frustration on my end.

Ive been calling momentum numerous times and would hold on for more than an hour, finally when they I got through they never gave me an explanation why there is a delay.

This situation is not only highly unprofessional but also adds to the frustration that I'm currently going through.

Momentum will be closing on the 20th of December for the festive holidays which means I will have to wait till next year for them to reopen, how will I cover my kids school fees and all that's needed.

I believe this constitutes a violation of Upwork's policies and undermines the trust and integrity of the platform.

So many escalations were sent but till now I havent received any feedback and Im told that the issue is currently with IT

The staff at Momentum don't seem to see the urgency of this matter or assist their clients with the respect that they deserve.