Momentum is slower than government in honoring payments

I have an investment portfolio with momentum and unfortunately I had to do an early cancellation in order to get the cash back from my investment to fund for a property that I'm currently in a process of acquiring. The early cancellation policy from momentum states that funds will be deposited within 5 - 7 working day, however, in my case I'm on my 9th day with no luck in getting my money back and busy having to call momentum on a daily basis which is getting really frustrating. Momentum doesn't have sound practices as they can't even honor their own published timelines in respect of making sure that there's least impact on the customer. This also shows that Momentum doesn't care about treating the customer fairly and also taking the customers situation seriously. I'm totally disappointed with momentum and don't see myself conducting any business with them in future.