SG
Stuart G

1 reviews | Active since Dec 2011

04 Dec 2024, 13:16

Momentum is not a reliable company for retirement investment for the members, dont ever ysu them for your sanity.

Please never use momentum funds at work.Momentum is the terrible service provider. I have been trying for over a month to get them to pay out from my funds at work. The paperwork was completed over a month ago in October 2024. The policy was paid up last year and was requested to be paid out in full and all I have had is excuses, lies and roadblocks. I have been informed 10 days 15 days then no answer. Then promises to get back to me informing me Linthle and the manager (Jonathan Du Plessis I think it was ) would call, and being called several days later with BS answers actually Jonathan did not phone then confirmation all was completed by one person, then contradicting comments form others then requirement from the old company which was done in 1 day then apparent confusion re saving and the other section then application for a second tax directives that should have been done a month ago. It is typical of a corporate that is doing everything to prevent a pay out to a client and having *********** or obstructive staff working for them. Then holding several times and then being cut off for 10 m minutes without an answer then the line dropping. The names of the people that have been involvd and have not assisted and just passed on to others are Tevlan, Mohamed Ronals and Linhle from Funds at work. It is a circus show and complete incompetence and lack of professionalism. The staff should be disciplined and or fired. I will never recommend them and you should not ever use them for your sanity and getting your money out.

0
Replies (9)
Momentum (SA)
Momentum (SA)'s reply04 Dec 2024, 13:26
Official
Thank you for your posting.

We have referred your posting to the Funds at Work department for assistance and feedback.

Kind regards
NH
SG
Stuart G's update04 Dec 2024, 13:33
Reviewer Update
I have found out the managers name is Jason Du Plessis, not Jonathan , I apologise to any Jonathan Du Plessis that may works at funds at work.
SG
Stuart G's update04 Dec 2024, 13:36
Reviewer Update
Now waiting for 16 minutes and no one can be found to help sound fami****. I will phone again in 30 minutes
SG
Stuart G's update04 Dec 2024, 13:39
Reviewer Update
I am surprised hello Peter blocks the word ************ or fami***** in their responses
SG
Stuart G's update04 Dec 2024, 13:40
Reviewer Update
Ok so the opposite of competent and the other word which has an association to not telling the truth
Momentum (SA)
Momentum (SA)'s reply04 Dec 2024, 13:42
Official
 Your comments have also been referred to funds at work. 
SG
Stuart G's update04 Dec 2024, 13:57
Reviewer Update
So some more info. Do nottry their whats-app help line channel another total waste of time. Follow the menu which you do then Sorry we cant help you it is not functional call the help line which is a waste of time any way. So just more of lack of being competent and more time wasting, my message to the public starting to get the picture
SG
Stuart G's update06 Dec 2024, 16:54
Reviewer Update
So the saga continues. I managed by a lot of phoning and running around to get through to a person who said they were a manager, Ziyanda Sithole who made a commitment to personally take control of my case ensure the directive was app**** for on Wednesday and give me regular daily followups. Well that was a blatant lie once again Momentum so called management now lying as I received nothing except to say my Tax directive will be app**** for for in an email at 14H30 today. That is a world record as usually it takes a day or two and this has been 5 weeks. Today their operator drop the line when I asked to be put through to Ziyandas Manager and I asked the operators name for record purposes. Ziyanda said in the email as I was leaving my employer it could now be app**** for the the email but I told her and it is on the documentation and all records I left over a year ago. So lies and incompetence from even their management, it is disgusting. Please use my terrible experience as a basis for not investing anything with this useless company and I will never recommend or use them even if they were the last company on earth. I have policies with two other companies and their service is 1000X time better. I doubt id there will be any recourse and this will probably just be swept under the rug and covered up. My reference number as follows *** in case anyone at Momentum decides to escalate this but I have my doubts.
SG
Stuart G's update06 Dec 2024, 16:55
Reviewer Update
Ok so my case number has been blocked but I am sure that momentum if they make the effort can get hold of me