MOMENTUM IS ***********

I submitted a claim to withdraw funds from a savings benefit account I have with Momentum on Tuesday the 5th of April. The call centre agent told me that I should just forward my ID and the funds will be released within 24 hours with a penalty fee which I was glad to accept. Two days later NO FUNDS, bUT NOW they want proof of residence which I sent through. I receive a confirmation email that funds will be released and alas 2 days later no funds but now I must fill in FICA forms and provide an ID copy of a 3rd party person whom I am renting from. WHY WAS ALL THIS NOT COMMUNICATED TO ME THE FIRST DAY I CALLED!!! I sent these 13/04/16 through and they say that I will the funds on the Today the 14/04/16. I STILL DO NOT HAVE THE HARD EARNED MONEY I HAVE BEEN SAVING!!!! And now they tell me that they have transferred the funds but THEY CANNOT PROVIDE A PROOF OF PAYMENT!!!! MOMENTUM = DISAPPOINTMENT