1 reviews | Active since Apr 2012
Momentum is a terrible company to interact with. STAY AWAY!!!
What a terrible company to deal with. Stay away!!!
A month ago, I requested my vested component to be withdrawn from the Funds At Work Umbrella fund. I submitted forms via email twice already. All I get back is an automated response saying it will take 26 days to finalise. Then all goes quiet. I am sure the email address is unmonitored, or they just get deleted.
After numerous follow-ups where I ask for a progress update, all I get is either nothing or if someone does reply via one of the customer service emails, I just get told to email the original email address ***, which, as usual, goes into a black hole.
The call centre is of no use either as every single call I made just ended up being dropped.
And this is meant to be a progressive company?!
Please stay away! Momentum will just happily take your money every month, and then when you fill in all the forms they require for a withdrawal, Momentum conveniently could not be bothered to service your request!
I will count the remaining days of the 26 that it takes and give another update. It is shocking that you need to work so hard for an update.
I will count the remaining days of the 26 that it takes and give another update. It is shocking that you need to work so hard for an update.
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm