JK
Joseph K
1 reviews | Active since Dec 2012
17 Nov 2023, 14:37
Momentum is a nonsense insurer with *********** employees!!
I was dealing with agent Fulufhelo Khauli from Momentum Life to apply for a life insurance, at the inception I had to do medicals with the Momentum Dr and forms were also sent to my private Dr. I did follow up samples with a nurse from Lancet Laboratories there after the agent kept qiuet about the outcome of the medicals, I had to send a follow up mail to her which took days to get a response, only to be told that I have to provide my doctors details so I can get feedback from my private Dr at my EXPENSE not the insurances!!
Momentum is a nonsense insurer with *********** employees!!
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Momentum (SA)'s replyOfficial
17 Nov 2023, 15:33Dear Mr Khumalo
We take note of the contents of your complaint.
Medical information is confidential, and an agent cannot discuss it with a client as we are not medical professionals. That is the reason why your doctor needs to discuss it with you.
The policy was declined due to medical reasons and your overall health history.
Kind regards
MC
We take note of the contents of your complaint.
Medical information is confidential, and an agent cannot discuss it with a client as we are not medical professionals. That is the reason why your doctor needs to discuss it with you.
The policy was declined due to medical reasons and your overall health history.
Kind regards
MC
Momentum (SA)'s reply17 Nov 2023, 15:33
Official
Dear Mr Khumalo
We take note of the contents of your complaint.
Medical information is confidential, and an agent cannot discuss it with a client as we are not medical professionals. That is the reason why your doctor needs to discuss it with you.
The policy was declined due to medical reasons and your overall health history.
Kind regards
MC
We take note of the contents of your complaint.
Medical information is confidential, and an agent cannot discuss it with a client as we are not medical professionals. That is the reason why your doctor needs to discuss it with you.
The policy was declined due to medical reasons and your overall health history.
Kind regards
MC