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wesley F
1 reviews | Active since May 2019
28 Dec 2021, 14:03
Momentum is a no go!!!
Dear Momentum
i would just like to inform you of my dissatisfaction in your unprofessional and delayed service. and by the way my claims process reflects as completed however I have not received any feedback or communication from you guys, I would really not recommend any clients to you due to my experience with the service I'm receiving.
Helpful (0)
Replies (8)0
Replies (8)
Momentum (SA)'s replyOfficial
28 Dec 2021, 14:10Dear Mr. Fester,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
ND
Momentum (SA)'s reply28 Dec 2021, 14:10
Official
Dear Mr. Fester,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
ND
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wesley F's updateReviewer Update
28 Dec 2021, 14:12thank you.
may i please be contacted via email.
may i please be contacted via email.
wF
wesley F's update28 Dec 2021, 14:12
Reviewer Update
thank you.
may i please be contacted via email.
may i please be contacted via email.
wF
wesley F's updateReviewer Update
28 Dec 2021, 14:22thank you.
Momentum ref: ***
Momentum ref: ***
wF
wesley F's update28 Dec 2021, 14:22
Reviewer Update
thank you.
Momentum ref: ***
Momentum ref: ***
Momentum (SA)'s replyOfficial
28 Dec 2021, 14:38Dear Mr. Fester,
Thank you for the information - our Employee Benefits Escalations manager confirmed that the query belongs with them. A service manager from Employee Benefits will contact you directly to resolve.
Regards,
ND.
Thank you for the information - our Employee Benefits Escalations manager confirmed that the query belongs with them. A service manager from Employee Benefits will contact you directly to resolve.
Regards,
ND.
Momentum (SA)'s reply28 Dec 2021, 14:38
Official
Dear Mr. Fester,
Thank you for the information - our Employee Benefits Escalations manager confirmed that the query belongs with them. A service manager from Employee Benefits will contact you directly to resolve.
Regards,
ND.
Thank you for the information - our Employee Benefits Escalations manager confirmed that the query belongs with them. A service manager from Employee Benefits will contact you directly to resolve.
Regards,
ND.
wF
wesley F's updateReviewer Update
30 Dec 2021, 09:27hi
I have submitted all documents as requested. please advise on the way forward and when I will receive my funds?
I have submitted all documents as requested. please advise on the way forward and when I will receive my funds?
wF
wesley F's update30 Dec 2021, 09:27
Reviewer Update
hi
I have submitted all documents as requested. please advise on the way forward and when I will receive my funds?
I have submitted all documents as requested. please advise on the way forward and when I will receive my funds?
Momentum (SA)'s replyOfficial
30 Dec 2021, 09:31Dear Mr. Fester,
Thank you for the information. I have passed on your message to our Employee Benefits department.
Regards,
ND
Thank you for the information. I have passed on your message to our Employee Benefits department.
Regards,
ND
Momentum (SA)'s reply30 Dec 2021, 09:31
Official
Dear Mr. Fester,
Thank you for the information. I have passed on your message to our Employee Benefits department.
Regards,
ND
Thank you for the information. I have passed on your message to our Employee Benefits department.
Regards,
ND
wF
wesley F's updateReviewer Update
30 Dec 2021, 09:44Thank you. as I have not received any response after submitting the required document, same like when I've sent an email to momentum to confirm if there is any other outstanding docs and that was early in Dec, the consultant from Momentum then assured me that there is no other docs that needs to be summitted, only to find out when i wrote a hello-peter now there was suddenly docs outstanding, I mean if I've ben told from the start, surely everything could've been finalized by now, now I must suffer due to someone at Momentums incompetence!
wF
wesley F's update30 Dec 2021, 09:44
Reviewer Update
Thank you. as I have not received any response after submitting the required document, same like when I've sent an email to momentum to confirm if there is any other outstanding docs and that was early in Dec, the consultant from Momentum then assured me that there is no other docs that needs to be summitted, only to find out when i wrote a hello-peter now there was suddenly docs outstanding, I mean if I've ben told from the start, surely everything could've been finalized by now, now I must suffer due to someone at Momentums incompetence!
wF
wesley F's updateReviewer Update
30 Dec 2021, 10:11ok Since there is still no response i will be loading more reviews on all platforms.
Edward Phiri since you cant respond to emails i will make you famous!
Edward Phiri since you cant respond to emails i will make you famous!
wF
wesley F's update30 Dec 2021, 10:11
Reviewer Update
ok Since there is still no response i will be loading more reviews on all platforms.
Edward Phiri since you cant respond to emails i will make you famous!
Edward Phiri since you cant respond to emails i will make you famous!